Experiencing Financial Hardship?
Newline Insurance Australia Pty Ltd (Newline) is committed to assisting customers who may be experiencing financial hardship. If you are having difficulty meeting your financial commitments and need to make a payment to Newline and you are either:
- an individual Insured or Third Party Beneficiary who owes us money – including an excess – under an insurance policy we have issued; or
- an individual and we are seeking to recover money from you because we believe you caused damage or loss to either an Insured or a Third Party Beneficiary who we cover under an insurance policy,
We encourage you to contact us as soon as possible.
We understand situations can arise that make it difficult to meet all your financial commitments.
How to access Financial Hardship Support?
If you are experiencing Financial Hardship, please contact:
- Newline Australia Insurance Pty Ltd by:
- Writing: 26/530 Collins Street, Melbourne, VIC 3000
- Telephone: + 61 3 9999 1901
- Email: compliance@newlinegroup.com.au
We will send our Financial Hardship Guide and Application Form to you for completion. This form sets out the type of information we need to be able to consider a Financial Hardship request.
- If appropriate, the National Debt Helpline Assistance For free, confidential, independent financial advice you should contact National Debt Helpline on 1800 007 007.
Support Options
We will consider every request for assistance on an individual basis and will work with you and your appointed broker or nominated representative to support you and develop a solution tailored to your circumstances. Some examples of support could include fast-tracking of claims if you have an urgent financial need or payment options for your claims excess if we identify you are experiencing Financial Hardship.