Newline Australia Insurance PTY LTD

The Importance of Your Privacy

Your privacy is very important to us and we are committed to handling your Personal Information in a responsible way in accordance with the Privacy Act. This Privacy Policy sets out how we collect, store, use and disclose your Personal Information. We recommend that you read this Policy carefully.

You are not obliged to provide us with your Personal Information, but if you choose not to do so we may not be able to provide you with our products or services.

By applying for, renewing or using any of our products or providing us with your Personal Information, you agree to your information being collected, held, used and disclosed as set out in this Privacy Policy.

The Information We Collect and Use

We only collect and use Personal Information necessary for our business functions or activities. These functions or activities include, but are not limited to:

  • producing business;
  • quoting, underwriting and renewing insurance and reinsurance products;
  • policy administration;
  • claims administration, adjusting and management;
  • fraud detection, investigation, prosecution and prevention;
  • loss control;
  • other purposes outside the insurance lifecycle that are necessary for the provision of insurance throughout the insurance lifecycle period;
  • quality assurance and training purposes; and
  • business activities that Newline may legally undertake.

We will only collect your Sensitive Information if you have provided us with consent to do so and it is reasonably necessary for our functions or activities. Where practicable, we will give you the option of interacting with us anonymously.

The type of Personal Information we collect and hold may include:

  • Individual Details – Name, address (including proof of address), other contact details (for example, e-mail address and telephone numbers), gender, marital status, date and place of birth, nationality, employer, job title, employment history and family details, including their relationship to a customer.
  • Identification Details – Identification numbers issued by government bodies or agencies, including a customer’s Medicare number, passport number, tax identification number and driving licence number.
  • Financial Information – Bank account or credit / payment card details, income or other financial information.
  • Risk Details – Information about a customer which Newline needs to collect in order to assess the risk(s) to be (re)insured and provide a quote. This may include Sensitive Information relating to a customer’s health and criminal convictions.
  • Policy Information – Information about the quotes a customer receives and policies they take out.
  • Credit and Anti-Fraud Data – Credit history, credit score, sanctions, criminal offences and information received from various anti-fraud databases relating to a customer.
  • Previous and Current Claims – Information about previous and current claims (including other unrelated insurances), which may include data relating to a customer’s health, criminal convictions and, in some cases, surveillance reports.

Methods Used to Collect Your Information

We may collect your information in various ways, including via telephone, hard copy forms or email. Whenever you choose to deal with us directly, we will where possible collect this information directly from you or via your insurance broker or other representative, other insurers, employers, another party involved in a claim, investigators, family members, our lawyers and legal representatives and anyone you have authorised to deal with us on your behalf.

We may also collect information from other sources, including:

  • credit reference agencies;
  • anti-fraud databases, sanctions lists, court judgments and other databases;
  • government agencies;
  • the open electoral register; or
  • in the event of a claim, third parties, including other party/ies to the claim (claimant / defendant), witnesses, experts, loss adjustors, solicitors and claims handlers.

Which of the above sources apply will depend on your particular circumstances. On all occasions, your information is collected, held, used and disclosed by us in accordance with this Privacy Policy.

How Your Information May be Utilised

We will only use your Personal Information for the purpose for which it was provided to us, related purposes and as permitted by law. Such purposes include but not limited to those listed under ‘Information We Collect and Use’ above.

We will only use your Sensitive Information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.
If you are not a customer, for example, if you are a third party claimant, medical practitioner, investigator, expert, claimant or other third party), your information will only be used for the specific purpose or claim for which it was provided to us, unless you have consented to other uses.

How We May Disclose Your Information

Where appropriate we may disclose your information to group companies, as well as third parties including:

  • insurance advisers;
  • insurance reference bureaux, underwriters and re-insurers (and their representatives) and auditors;
  • other insurance providers;
  • in the case of some claims (or likely claims), assessors, repairers, builders, investigators, your employer, medical practitioners, rehabilitation and other health providers;
  • the Australian Financial Complaints Authority (which is an external dispute resolution scheme);
  • our external IT service providers, infrastructure and other third party service providers;
  • government bodies, regulators, law enforcement agencies and any other parties where required by law.

We will only disclose your Sensitive Information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consented.

A number of our related entities and third party service providers (including Newline Group and Odyssey Group) are located in countries outside of Australia (the United Kingdom and the United States). These entities are subject to local privacy and data protection laws and requirements substantially similar to those in Australia. Should you wish to make an enquiry about your information or wish to make a complaint, there will be no barrier in place to hinder your request.

Where we disclose your information to related entities in the United Kingdom, the data protection laws and regulations of that jurisdiction and of the European Union may also apply and your data may be collected and used in accordance with Newline Group’s Privacy Statement, which is available online via https://newlinegroup.com/privacy-statement/ (or in other formats upon request).

Security Measures in Place to Protect Your Information

We take reasonable steps to ensure your information is protected from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no information protection and security measures are completely secure. Despite all the measures we have put in place, we cannot guarantee the security of your information.

Accordingly, any information which you disclose to us is disclosed at your own risk. You must take care to ensure you protect your information (for example, by protecting your usernames, passwords and policy details). You should notify us as soon as possible after you become aware of any security breaches.

Accuracy

We take reasonable steps to ensure the information we collect and hold about you is accurate, complete and up-to-date. However, please let us know of any changes to your information, or corrections required, to the information we hold about you.

Correction

Please let us know as soon as possible if there are any changes to your information or if you believe the information we hold about you is not accurate, complete or up-to-date.

Right to Access

The Privacy Act provides you with the right to access information we retain about you. On request, we will provide you with access to the information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial to access your information. Please contact us using the contact information below either by telephone or in writing. We may charge you a service fee for retrieving and sending the information to you as allowed by the Privacy Act.

If You Wish to Make a Complaint

If you wish to make a complaint about a breach of this Privacy Policy or the Australian Privacy Principles of the Privacy Act 1988 (Cth), please contact us using the ‘How to Contact Us’ details below. It will help us to investigate your complaint if you can provide us with sufficient details on which to base our investigation. Please therefore provide any supporting evidence and/or information that will help in our investigation.

Your complaint will be referred to our Privacy Officer who will investigate the issue and determine the steps we will undertake to resolve your complaint. This decision will then be reviewed by our Compliance Officer. We will contact you if we require any additional information from you and will notify you in writing of the determination of our Privacy Officer within thirty (30) days.

If you are not satisfied with our decision, you can contact us to discuss your concerns or you may refer your complaint to the Australian Privacy Commissioner via:

Mail: GPO Box 5288, Sydney, NSW, 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

How to Contact Us

If you have any questions or concerns about this Privacy Policy or its implementation or wish to make a complaint regarding the privacy of your information, please write to, call or email Privacy Officer at the following:

Address: Newline Australia Pty Limited
Level 26 530 Collins Street
Melbourne Victoria 3000 Australia
E-mail: compliance@newlinegroup.com.au
Telephone: +61 3 9999 1901

Last Updated: 01 July 2025